行李员的英文?那么,行李员的英文?一起来了解一下吧。
问招聘行李员的有关部门,目前很多工作岗位的名称都是各个公司自拟出来的,比如售楼部或二手房中介公司的工作人员在招聘启事中叫“经纪人”的很多……岗位要求各有不同
行李员是酒店与客人之间联系的桥梁,通过他们的工作使客人感受到酒店的热情好客,因此,对于管理得好的酒店而言,行李员是酒店的宝贵资产。工作范围如下:
(1) 协助住客搬迁行李。
(2) 代客交收信件、包裹、便条及电报等。
(3) 对客人保持友善,整洁及称职之形象。
(4) 向客人提供优良及有效率的服务素质。
(5) 听取住客之意见及解答住客之疑难问题。
(6) 尽量满足住客的特别要求,如代客包装其物品等。
(7) 负责所有电话询问及柜台询问事宜。
(8) 保持行李搬迁能提供迅速及友善之服务。
(9) 代理行李保管事宜和签发行李索取标签事宜。
(10) 保养行李服务设备。
(11) 保持行李储藏室之整洁。
(12) 收集住客之退房门匙。
(13) 熟识酒店之设备及服务,并对客积极介绍。
(14) 提供大堂正门之开门迎宾服务。
(15) 迎接客人,提供帮助,把客人引领到总台接待处。
(16) 在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。
(17) 从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。
(18) 带领客人到指定房间及介绍房间设备及其使用方法。
(19) 住客退房时,引领其到收款台办理退房手续。
(20) 把行李装上出租车,盘点行李件数及恭请客人确认。
(21) 协助保持大堂区域清洁和整齐。
(22) 对上向行李组主任报告及负责。
(23) 负责其它由行李组主任所安排之任务。

礼宾组行李员岗位职责
一、岗位名称:礼宾组行李员
二、报告上级:礼宾组领班
三、督导下级:无
四、联系岗位:总台、客房
五、职责提要:热情周到地为客人搬运行李,向客人介绍店内设施与服务项目。提供寄存行李服务,回答客人问题,帮助寻人,办理委托代办和分发邮件。
Protocol group duty luggage
First, job title: Luggage Concierge Group Members
Second, reporting a higher level: the Protocol Group Captain
Third, the lower steering: No
Fourth, contact positions: Front Desk, Rooms
V. Summary functions: the warm hospitality for guests carrying luggage, briefed the guests on the restaurant facilities and services. Luggage storage service provided to answer the question of the guests to help search, the processing and distribution of mail agent commission
具体职责:
1、工作时保持正确的仪表仪容,举止行为要规范,服务用语要符合度假村要求,要严格按程序工作。
2、对客人应礼貌问候,并为客人引路,至总台登记,然后将客人送至客房,将其行李放在行李架上,介绍房内设施,最后有礼貌地道别。
3、对团队行李应严格按程序进行装卸、收取与运送,认真填写各种行李单。
4、保管客人临时寄存的行李。
5、为来访者寻找要找的人,完成客人委托代办事项(如邮件、购物等等)。
6、将各种物件、报纸、邮件按客人和店内部门进行分类,然后按有关程序递送。
7、负责客人留言单的交送。
8、协助客人包裹、行李的搬运。
9、负责度假村大厅各种告示牌的更新工作。
10、注意大厅内的整洁与安全,发现问题及时反馈至有关部门。
11、完成领班交给的任务,听从其安排,接受其监督。
12、严格遵守度假村有关规章制度,执行外事纪律。
Specific duties:
1, work to maintain the correct appearance of the instrument, to regulate behavior, language services to meet the Village requirements, it is necessary to work in strict accordance with the procedure.
2, the guests should be polite greetings, and lead the way for the guests to the registration desk, and then the guests to the rooms, their luggage on the rack on the room facilities, and finally say goodbye politely.
3, on the team should be in strict accordance with luggage loading and unloading procedures, and the delivery charge, single-fill a variety of luggage.
4, temporary custody of the guests luggage storage.
5, for visitors looking to find people who commissioned the agency to complete the guests matters (such as e-mail, shopping, etc.).
6, will be a variety of objects, newspapers, e-mail by the guests and in-store departments to classify, and then transmitted in accordance with the relevant procedures.
7, is responsible for the guests of the delivery of a single message.
8, to assist guests parcels, baggage handling.
9, Village Hall is responsible for a variety of updating signs.
10, pay attention to the cleanliness of the hall and security, found that timely feedback to relevant departments.
11, completed the task of the foreman, listen to his arrangements and accept their oversight.
12, strict compliance with the Village of the rules and regulations, the implementation of the foreign affairs discipline
手都要打断了,希望对你有帮助.
行李员的岗位职责
1.为住店、离店客人提供行李搬运服务,做到入店客人行李立即送、离店客人行李及时取。
Provide guests with baggage handling and transport service upon arrival and checkout.
2.认真填写行李进出及运送记录,分检入住团队行李和收集离店团队行李。
Keep the detail records on baggage, help the guests check-in and check out.
3.递送住店客人的信件、留言、报纸、挂号信、杂志等,向办公室递送信函、报纸、邮件等。
酒店英文日常用语标准双人间(ST)标准单人间(SK)豪华双人间(DT)豪华单人间(DK)商务套间(DS)贵宾套间(VS)行政套间(ES)F/O前厅部F/B 餐饮部
HK客房部ENG工程部Western Restaurant 西餐厅Lobby Bar 大堂吧
AC 财务部Cashier Counter 收银台Sales Department 销售部
Business Center 商务中心Manager 经理Supervisor 主管Captain 领班
Operator 接线员Receptionist 接待员Bellman 行李员

以上就是行李员的英文的全部内容,.。