商务英语信函范文？下面是我整理的 商务英语 信函之索赔理由及依据汇总,以供大家学习参考。 (一) 1.The landed goods were quite different from what expected. 到岸的货物和我们所期望的货物不太相同。那么，商务英语信函范文？一起来了解一下吧。
Complaints & Claims（抱怨和索赔信函）的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山提出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
For Inconformity（由于货物不符而抱怨）
Dear Sirs,
On March 12, we ordered 1,200 shirts size 42. But unfortunately, we received completely different articles-children clothes today. We can only presume that a mistake was made and the children clothes were for another order.
As I have several customers waiting, please arrange for the replacements at once.
Faithfully yours,
亲爱的先生们：
三月十二日我方订购了一千二百件四十二号男式衬衣。
【导读】商务英语初级信函写作，应当力图行文简洁有力,
重点突出，当然还有一些需要注意的点，下面为大家整理关于BEC商务英语写作的一些备考小技巧，希望对大家有所帮助，顺利通过考试!
1、避免使用陈旧的商业术语
陈旧的与传统的商业术语(Commercial jargon)对信的内容没有什么作用,应该避免使用。
例一: Wordy: We wish to acknowledge receipt of your letter of November 14 with
thecheck for Stg.10 enclosed and wish to thank you for same. Concise: We
appreciate your letter of November 14 and the check for Stg.10 you sent with
it
例二: Wordy: We take liberty to approach you with the request that you would be
kind enough to introduce to us some exporters of cotton textiles in your cities.
Would you please introduce to us some exporters of cotton textiles in your city?
Concise: (a) Please introduce to us some exporters of cotton textiles in your
city. (b)Would you please introduce to us some exporters of cotton textiles in
your city. (注:此类简洁的表达方式很多。
下面是我整理的商务英语信函之索赔理由及依据汇总，以供大家学习参考。
(一)
1.The landed goods were quite different from what expected.
到岸的货物和我们所期望的货物不太相同。
2. We find …… so we have to ask you to indemnify us for a loss of ￡6,000.
我们发现…..，因此我方不得不向贵方索赔6000英镑的损失。
3. This consignment is not up to the standard stipulated in the contract. We are now lodging a claim against you for ￡2,000.
这批货物的质量低于合同里规定的标准，我们现在向贵方提出索赔我方2000英镑。
4. The quality of you shipment for our order is not in conformity with the specifications, we must therefore lodge a claim against you for the amount of ￡280,000.
贵方所运输的我方订购的货物质量与规格不太符，我方必须向你方提出索赔，赔偿我方280000英镑。
1.We have to ask for compensation of ￡6,000 to cover the loss incurred as result of the inferior quality of the goods.
我们不得不就货物劣质产生的损失索赔6,000美金
2.We are compelled to claim on you to compensate us for the loss, $20,000, which we have sustained by the disqualified goods.
我们被迫向你索赔20,000美金，其与不合格品价值相等
3.We are willing to accept the shipment only if you allow a 30% reduction in price.
只有你方降价20%，我们才愿接近这批货
4.We hope you will settle this claim as soon as possible.
我们希望你方尽早解决索赔
5.Claims for shortage must be made within 30 days after arrival of the goods.
短货索赔须在货到30日内执行
6.Kindly remit us the amount of claim at an early date.
请早日将索赔款汇给我们
7.On examination, we have found that many of the sewing machines are severely damaged.
检查时，我们发现许多缝纫机严重受损
8.Please dispatch, within one week, the replacement of another five refrigerators with a price reduction of thirty percent of the total value of the five refrigerators.
请一周内发货，更换另外5台冰箱并就五台总金额降价30%
9.We should be obliged if you would forward us a replacement for the machine as soon as possible.
若你方尽可能地更换机器，我们将不胜感激
10.We insist that you should send perfect goods to replace the defective goods.
我们坚持你方发来优质产品来更换次品
商务英语回复函范文【1】
20 January 2004
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
We welcome your enquiry of 20th May and thank you for your interest in our products. A copy of our illustrated catalogue is being sent to you today, with samples of our products.
Mr. Lee, our overseas director, will be in London early next month and will be glad to call on you. He will have with him a wide range of our manufactures, and when you see them we think you will agree that the quality of the materials used, and the high standard of craftsmanship will appeal to the most selective buyers.
We manufacture a wide range of hand-made leather shoes in which we think you may be interested. They are fully illustrated in the catalogue and are of the same high quality as our gloves. Mr. Lee will be able to show you samples when he calls.
We hope the samples will reach you in good time and look forward to your order.
Yours faithfully,
Tony Smith Chief Seller
参考译文
先生:
欢迎贵公司5月20号来函询问，谨表谢意!现寄上敝公司产品目录表与样品。
以上就是商务英语信函范文的全部内容，正文：DearMr./Ms.,ThisistointroduceMr.FrankJones,ournewmarketingspecialistwhowillbeinLondonfromApril5tomidAprilonbusiness.WeshallappreciateanyhelpyoucangiveMr.Jonesandwillalwaysbehappytoreciprocate.Yoursfaithfully 尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。内容来源于互联网，信息真伪需自行辨别。如有侵权请联系删除。
